Kindergarten
Compulsory school attendance
School obligations
Private schools
There are many ways to get involved as a parent at school. Here are some ways to Take action as a parent.
Complaint concerning sexual violence
A complaint concerning an act of sexual violence may be made directly to the regional student ombudsman, omitting the first two steps of the process. These complaints are fast-tracked.
The regional student ombudsman forwards the complaint to the educational institution, unless he or she has reasonable grounds to believe that this would hamper the investigation, or the complainant objects to the transmission of the complaint.
To file a complaint, you must first contact the person directly concerned or his or her immediate superior.
You can make your complaint verbally first, but make sure it’s also made in writing (e-mail). This will keep a record of the exchanges and make it easier to calculate the time required for processing.
The person receiving the complaint has 10 working days to respond.
If you remain dissatisfied with the handling of your complaint, or if the 10-working-day time limit has passed, you must contact the person responsible for handling complaints at the school service center, school board or private educational institution.
Keep a record of the steps you’ve taken. Complaints must be processed within 15 working days.
If you are still dissatisfied with the way your complaint has been handled, or if the 15-working-day time limit has passed, you should contact the Regional Student Ombudsman in your area. The ombudsman will assist you in formulating your complaint in writing.